Questions
Before you pay.
How do I cancel?
In the Stripe customer portal, where you log in with the e-mail address you paid with. You can cancel or change the subscription at any time and it stays active until the end of the period you already paid for. The issues you have already downloaded stay yours.
Which devices does this fit?
The e-ink file is 157 x 210 mm, the 3:4 shape of a large e-ink screen, so a page fills the display of a reMarkable 2, a reMarkable Paper Pro, a Kindle Scribe or a Boox reader of that size without bars at the sides. Every issue also comes as A4 and as US Letter, which fit a tablet, a phone or a printer.
Being honest about the limit of that claim: the page sizes and the links are measured in the finished PDF by our own check, but we have not tested an issue on a physical reMarkable, Kindle Scribe or Boox. Nobody here owns one. If a page looks wrong on yours, write to andrej@arling.sk with the device name and we will fix the file.
Can I print it instead?
Yes. Every issue includes an A4 file and a US Letter file with the same 100 puzzles, black and white, made to be printed at 100 percent or actual size rather than fit to page. The solutions are at the back.
Do I need an account or an app?
No. There is no account, no password and no app of ours. After paying you get an e-mail with download links, and each following issue arrives as another e-mail. What we keep is the e-mail address Stripe gives us for the subscription, so we know where to send the next issue.
When exactly does an issue arrive?
The first issue arrives right after you pay, whichever day of the month that is. Every next issue is sent on the first day of the month. If an e-mail does not arrive, write to andrej@arling.sk and we will send the links by hand; we would rather do that than have you wait.
Do I get a receipt or an invoice?
Yes. Stripe e-mails a receipt with VAT for every payment, including every renewal. Stripe Payments Europe, Ltd. is the merchant of record: you buy from Stripe, which issues the document and settles the VAT, and ARLing supplies the files. If you are buying for a company, enter your VAT number in the checkout and the document is made out to the company.
Can I get my money back?
By law, no, and we want to say that before you pay rather than after. Digital content delivered immediately with your consent carries no right of withdrawal: in Slovakia that is section 19 paragraph 1 letter m) of Act No. 108/2024 Coll. on consumer protection, and across the EU it is Article 16 letter m) of Directive 2011/83/EU. Clicking the payment button is that consent, because the first issue is sent at once.
That is the law, not our customer service. The sample is free and comes from all three difficulty levels precisely so you can decide before paying. If a file is broken, a puzzle is wrong, or an issue never arrived, write to andrej@arling.sk and we will fix it or send the money back, because that is a different thing from changing your mind.
Is this the same as your puzzle books?
No. The puzzle books are ten one off books of a single kind each, made to be printed on paper. Puzzle Post is a subscription, one mixed issue a month, sized for a tablet screen first. The puzzles do not overlap: every puzzle that goes into a book or an issue is struck off the register and never printed again.