Withdrawal from the contract

What the law gives you, what you give up at checkout and why, and what we do anyway when you change your mind.

The short version

Digital content delivered immediately is the one case where the usual 14 day right to withdraw does not apply, but only if we tell you so before you pay and you actively agree. That is exactly what the two checkboxes at checkout are for, and this page is the full wording behind them.

Your right of withdrawal

As a consumer you normally have 14 days to withdraw from a distance contract, without giving a reason. The period starts on the day the contract is concluded, which for a service or digital content is the day you pay.

When that right does not apply

The right does not apply to digital content supplied other than on a tangible medium, if performance has begun with your prior express consent and with your acknowledgement that you thereby lose the right of withdrawal, and if we have given you confirmation of that agreement. This follows Article 16 of Directive 2011/83/EU on consumer rights, as transposed into Slovak law by the Consumer Protection Act, Act No. 108/2024 Coll., which replaced Act No. 102/2014 Coll. on 1 July 2024.

In practice: you tick the box, we record it with a timestamp, and we repeat the wording in your confirmation e-mail. Without all three of those steps you can still withdraw, even after you have the certificate.

Credit bought to pick squares later (“Buy credit now, pick your squares later”) is different, because nothing appears on the map until you pick a square with it. The credit is added to your owner panel right after payment. Each square you pick with it is supplied at once, and for that square the right of withdrawal ends when you pick it. For credit you have not used yet, you keep the 14 day right of withdrawal.

The exact wording you agree to

I agree that the digital content (a parcel on the map) is supplied to me immediately after payment, and I understand that I therefore lose the right to withdraw within 14 days.

I am 18 or older, or I have the consent of the cardholder.

When you buy several squares together, the first box reads instead:

I agree that the digital content (the squares I picked on the map) is supplied to me immediately after payment, and I understand that I therefore lose the right to withdraw within 14 days.

When you buy credit to pick squares later, the first box reads instead:

I agree that the credit is added to my owner panel immediately after payment. Each square I pick with it is supplied at once, and I understand that I lose the right to withdraw for that square when I pick it. For credit I have not used yet, I keep the 14 day right to withdraw.

Neither box is ticked in advance and neither can be skipped.

We give the money back anyway

This is a small piece of entertainment. If you change your mind, write to andrej@arling.sk with your square number, or with the e-mail address you paid with, and we refund it, without asking why. This goes beyond what the law requires of us, and it is also the practical answer when a parent writes to us about a child.

Model withdrawal form

You may, but do not have to, use this form. Send it to andrej@arling.sk.

To: ARLing s. r. o., Ivanská cesta 32E, 821 04 Bratislava, Slovakia, andrej@arling.sk I hereby give notice that I withdraw from my contract for the supply of the following digital content: Square number, or the e-mail address you paid with: ____________ Ordered on: ____________ Name of consumer: ____________ Address of consumer: ____________ Date: ____________

This version is from 2026-09-25.