A Gorgias alternativefor Shopify storesthat need productanswers, nota helpdesk
Gorgias is a helpdesk for Shopify: tickets from chat and other channels in one inbox, priced by tickets from 50 to 5,000 a month, with an AI Agent paid per resolved conversation. ARLing Shopping Assistant is not a helpdesk. It answers product questions from your store's products.json feed, links the matching products, and keeps no record of the conversation.
- 0 conversations stored
- 100 conversations/month free
- reads
/products.jsondirectly - runs on Cloudflare Workers
01
What each one does
Gorgias handles support after the sale; ARLing Shopping Assistant answers questions before it. Gorgias facts are from gorgias.com/pricing and its Shopify App Store listing, read on 5 September 2026.
| Gorgias | ARLing Shopping Assistant | |
|---|---|---|
| Helpdesk and tickets | Yes, the core product. Plans are sized by tickets a month, 50 to 5,000, never per agent. | No. No inbox, no tickets, no agent seats. |
| Channels | Helpdesk and chat in one inbox; Voice and SMS can be added to any plan. | Website widget only. |
| AI answers | AI Agent on every plan, paid only when it resolves a conversation. | Included in every plan, the free one too. |
| Source of answers | Depends on your AI Agent setup; see gorgias.com. | Your /products.json feed and contact details, nothing else. |
| Conversation storage | Tickets are the product, so conversations are kept in the helpdesk. | None. Daily counters only (conversations, product clicks). |
| Free tier | No free plan; 7-day free trial. | 0 EUR: 100 conversations a month, no card, no time limit. |
| First paid plan | Starter: $10 a month for 50 tickets, then $0.40 per extra ticket. | Starter: 19 EUR a month, up to 1,000 conversations. |
| Shopify footprint | Gorgias says it powers customer conversations for 40% of Shopify brands (its own claim). | Script tag in theme.liquid today; a one-click Shopify app is in preparation. |
| Setup | Install from the App Store, connect channels, configure the AI Agent. | Paste feed URL and email, wait a few minutes, add one script tag. |
The gorgias.com pricing table renders in the browser, so plan figures come from the App Store listing, which is static. Nothing here is our measurement.
02
Prices, as of 5 September 2026
Gorgias prices as read on 5 September 2026 from the Gorgias listing on the Shopify App Store, in US dollars. The AI Agent's per-resolution amount was not shown on the pages we read. ARLing prices include VAT. Check the linked pages before deciding.
Gorgias
Source: apps.shopify.com/helpdesk a gorgias.com/pricing, 5 September 2026, USD.
- Starter: $10 a month, 50 tickets, $0.40 per additional ticket.
- Basic: $60 a month or $600 a year, 300 tickets, $40 per additional 100.
- Pro: $360 a month or $3,600 a year, 2,000 tickets, $36 per additional 100.
- Advanced: $900 a month or $9,000 a year, 5,000 tickets, $36 per additional 100.
- AI Agent: on every plan, "pay only when it resolves a conversation"; amount not shown, ask Gorgias. 7-day free trial; Enterprise on request.
ARLing Shopping Assistant
Prices in EUR, VAT included, monthly billing only, card payment through Stripe.
- Free: 0 EUR, up to 100 conversations a month, no card, no time limit.
- Starter: 19 EUR a month, up to 1,000 conversations.
- Pro: 39 EUR a month, up to 3,000 conversations.
- Upgrade from your own account page once the free trial is created; cancel any time; Stripe sends the invoice. No annual plan yet.
Gorgias counts tickets, ARLing Shopping Assistant counts conversations, so the units differ. A ticket is a support case someone works; a conversation here is one chat session in the widget, however many messages.
03
Who should stay with Gorgias
Stay with Gorgias if you run support. A team working tickets, email, chat, voice and SMS in one place, an AI that resolves support cases and is billed per resolution: ARLing Shopping Assistant replaces none of that. It has no inbox, creates no tickets and never hands a conversation to a person.
Stay as well if your questions are mostly about existing orders: where is my parcel, can I return this, was I charged twice. ARLing Shopping Assistant knows your products and contact details, not your orders.
Consider ARLing Shopping Assistant if the questions are about the products themselves, you have no support team to feed a helpdesk, or you want a widget that keeps none of your shoppers' conversations. It reads your public products.json feed and needs one script tag.
04
FAQ
Is ARLing Shopping Assistant a helpdesk?
No. No inbox, no tickets, no agent seats. It answers product questions from your feed and, when it cannot, tells the shopper to write to your contact email. No ticket is created.
How does it get onto my Shopify store today?
Fill in the trial form on the main page with https://your-store.myshopify.com/products.json and your email, get a tenant ID, and add one script tag before </body> in theme.liquid. A one-click Shopify app is in preparation.
Does it know my orders or customers?
No. It knows the product feed (title, description, price, link, image) and the contact details you enter. It has no access to orders, accounts or carts.
Where do the Gorgias prices come from?
From the Gorgias listing on the Shopify App Store and gorgias.com/pricing, read on 5 September 2026, in USD as shown there. We do not convert to EUR or track changes; check their page before you decide.
Paste your feed URL and email on the main page. Free up to 100 conversations a month, no card.
Start for free