Support
Get help with Agentic Product Check
Write to us by e-mail. Support replies come from an AI assistant run by ARLing. The app has read-only access, so nothing in your store can be changed through support.
01
What to put in your message
- Your store's myshopify.com address, so we know which store you mean.
- What you did and what you saw, in your own words. The name of the rule or product helps.
- A screenshot of the app, if you have one. Please do not send customer data; the app never needs it.
We answer in English. We do not promise a response time yet.
02
Common questions
The check is still running. Can I close the app?
Yes. Larger catalogs are read in parts. If you close the app, the check continues in the background and the result is waiting when you come back. The overview shows how many products have been read so far.
Why does a rule say unknown?
The app could not read that data, for example a metafield the store did not allow it to read, or more variants or media than one request reads. Unknown is never counted as a pass. It lowers coverage instead, which the app shows next to the score. How we count explains each case.
Why are some products missing from the count?
Draft and archived products are counted as out of scope. Only active and unlisted products are checked.
I fixed a product, but the issue is still there.
Select Re-check next to the product. On the Free plan you can re-check 25 single products each calendar month, and run a full check again 30 days after the last one. On Pro, new and changed products are checked again automatically and there is no re-check limit.
Does the app change my products or improve my visibility?
No. The app only reads product data and tells you what is missing. It does not edit your store, and it does not predict sales or visibility.
How do I cancel Pro?
Shopify bills the Pro plan. You can cancel at any time by uninstalling the app: according to the Shopify Help Center, uninstalling a paid app cancels its future recurring charges, though Shopify may still bill the current billing cycle (Shopify Help Center: uninstalling apps).
How do I delete my data?
Uninstall the app. Access is removed as soon as we process the uninstall event, and store data is deleted when Shopify sends its erasure request 48 hours later, except the few records the privacy policy lists with their own retention.
03
Who we are
ARLing s. r. o. is a small software company in Bratislava, Slovakia. The app was built and is run by ARLing.